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    The following Privacy Policy describes the information and privacy practices for Autonetics Universe (to be referred as AU).When you provide us your personal information, you consent to the information practices described in this policy. Information Collected by Autonetics Universe (AU)

    As part of your interaction with AU, we may collect personal information such as: 

    Contact information, including name, mailing address, phone number and e-mail address 

    Purchase information, including credit card number, billing and/or shipping information While you’re shopping from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:

    • Purchase products
    • Set up an account online 
    • Join our Reward Program
    • Participate in a sweepstakes, promotion or survey 
    • Contact us with a question or concern
    • Participate in other activities with AU Uses of Your Personal Information We use the personal information you provide for purposes including, but not limited to: 
    • Fulfilling requests for products, services or information
    • Tracking and confirming online orders 
    • Delivering products
    • Managing our Reward Program 
    • Providing customer services 
    • Administering sweepstakes, promotions or surveys 
    • Offering new products and services
    • Conducting research and analysis 
    • Sending marketing communications
    • Performing other business activities as needed, or as described elsewhere within this Policy
    • Sharing of Personal Information


    Autonetics Universe does not sell, rent or trade your personal information to third parties.

    We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.

    From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

    Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information.

    Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.

    Choices Regarding Your Personal Information

    AU communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.

    Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances:

    1. Follow the directions on an e-mail or direct mail marketing communication you receive from us.

    2. Call 1-800-939-3380 with your request and current contact information.

    3. Send an e-mail with your request and current contact information to: info@autonetics.ca

    If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our systems and accurately process your request.

    AU will take the appropriate steps to modify your preferences with respect to our marketing communications. Until your requested change takes effect, you may still receive marketing communications from us. If you send us your request by regular mail, please allow extra time for us to receive and process your notice.

    Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, Reward Zone program membership information or other organization-related communications.

    Updating Your Personal Information

    AU wants your personal information to be accurate and complete. We provide two different methods for you to update your personal information.

    1. Call: 1-800-939-3380

    2. Send a request to: info@autonetics.ca

    If you send an e-mail request, please be sure to include your current information and the requested changes. We will respond to your request within 30 days.

    Security of Your Personal Information


    Whether you are shopping online or in our store, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. AU cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

    Safe Shopping Policy on Autonetics Universe


    We use a variety of information security measures to protect your online transactions with us. The AU Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

    Privacy Policy Changes

    As AU continues to improve the services, products and the features we provide, this policy is subject to change. We will post significant changes to this Policy here and/or other formats for you to review.